Please forward all Streetlight outages  / repair requests  to the City of Norfolk via:

  City of Norfolk Cares Line @ 757-664-6510 

- OR - 

City of Norfolk electronic form @ . 

The City of Norfolk will then contact Dominion Energy, which is responsible for the repair.

When reporting affected streetlights to the City of Norfolk, please provide either the pole numbers (tags found on the light pole) OR the street name with closest house /business number.  Please also forward the information to Community Improvement Chair at for our tracking purposes. 

Dominion Energy advises the following repair time frames:  

  • From the date the outage is reported, the investigation of the outage may take up to 5 days to complete.

  • Depending on the result of the investigation, the repair could take 2-3 weeks to complete (underground cable repair, overhead cable repair, lighting fixture replacements).

  • If attempts to repair the underground cable are unsuccessful, the entire span of cable will be replaced. Cable replacements could take 45 days or more to complete.

  • Special permitting requirements or unexpected field conditions will have an adverse effect on the restoration time frame.